Terms and Conditions

Acceptance of Terms

1.1 Welcome to Oranje Lead (“Platform”, “we”, “us”, “our”). The Platform is operated by [Company Legal Name], a company incorporated under the laws of India, with its registered office at [Registered Address] (“Company”). The Platform is available through our website at [Website URL] and our mobile application (together, the “Services”).

1.2 These Terms and Conditions (“Terms”) form a legally binding agreement between you and the Company. By registering, accessing, purchasing a Lead Pack, or using the Services in any way, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and our Refund & Invalid Lead Policy.

1.3 If you do not agree with any part of these Terms, please do not register or use the Services.

1.4 This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It does not require any physical or digital signature.

Definitions

• “Professional” means an interior designer, architect, contractor, design studio, renovation consultant, modular kitchen designer, furniture designer, or any other business registered on the Platform to receive Leads.
• “Customer” means a homeowner, property owner, or business owner who submits a requirement for interior or renovation services.
• “Lead” means the contact details and project information of a Customer who has submitted a requirement through the Platform, our website, ads, WhatsApp, or other lead sources.
• “Qualified Lead” means a Lead that has passed our verification process described in Clause 6.
• “Credits” means the prepaid units in a Professional’s wallet used to unlock or receive Leads.
• “Lead Pack” means a bundle of Credits or Leads purchased by a Professional at the price displayed on the Platform.

Eligibility and Registration

3.1 The Services for Professionals are meant for businesses and individuals who are at least 18 years old and legally capable of entering into a binding contract in India.

3.2 To register, you must provide accurate and complete information, including your name, business name, phone number, email address, profession category, and the cities or areas you serve. We may verify your phone number through OTP and may ask for supporting details such as a business profile, portfolio, GST number, or other proof of identity.

3.3 You are responsible for keeping your account login details confidential and for all activity carried out through your account. Please inform us immediately if you suspect unauthorised use.

3.4 One Professional or business may hold only one account unless we have agreed otherwise in writing.

3.5 We may accept or reject any registration, or ask for more information, at our sole discretion.

Nature of the Services

4.1 Oranje Lead is an online lead-generation platform. We connect Customers who are looking for interior and renovation services with Professionals who may be able to serve them.

4.2 We are not a party to any discussion, quotation, contract, or transaction between a Professional and a Customer. We do not provide interior design, architectural, construction, or contracting services, and we do not supervise, guarantee, or take responsibility for the work carried out by any Professional.

4.3 We do not promise that any Lead will convert into a project, that you will win any business, or that you will earn any particular revenue. The outcome depends on your own response time, pricing, portfolio, communication, and the Customer’s decision.

Lead Packs, Credits and Payments

5.1 Professionals may purchase Lead Packs through the website or app. Pack sizes, prices, and categories are displayed on the Platform at the time of purchase. Packs begin at ₹[XXX]. We may change prices, pack structures, or introduce new plans, including premium, exclusive, or priority Lead plans, at any time. Changes do not affect packs already purchased.

5.2 Credits are added to your wallet after successful payment. Credits are used when a Lead is assigned to or unlocked by you, at the Credit value shown for that Lead.

5.3 All prices are in Indian Rupees (INR) and are [exclusive / inclusive] of GST and other applicable taxes. A tax invoice will be made available for each purchase.

5.4 Payments are processed by third-party payment gateways. We do not store your complete card, UPI, or bank details. Any failure, delay, or error by the payment gateway or your bank is governed by their terms.

5.5 Credits are personal to your account. They cannot be transferred, sold, shared, or exchanged for cash.

5.6 Credits are valid for [XX] days from the date of purchase, unless the pack description says otherwise. Unused Credits expire at the end of this period and are not refundable, except as stated in Clause 9.

Lead Verification Process

6.1 Before a Lead is marked as a Qualified Lead, our team or our AI-assisted qualification system attempts to check the following:

• The Customer’s phone number is active and reachable.
• The Customer has a genuine interior or renovation requirement.
• The project type, approximate budget, location, and expected timeline.
• That the Customer has agreed to be contacted by Professionals through the Platform.

6.2 Verification is carried out in good faith, based on the information the Customer gives us at that time. Customers may change their plans, budget, or mind after verification. We therefore do not guarantee the accuracy, completeness, or continued interest of any Lead, though we will follow the Invalid Lead Policy in Clause 8 where a Lead does not meet the criteria below.

Lead Assignment and Sharing

7.1 Leads are assigned based on the Professional’s profession category, service location, active Lead Pack, and Credit balance.

7.2 Unless a plan is specifically described as “exclusive”, a Lead may be shared with up to [X] Professionals. The number of Professionals a Lead is shared with will be shown on the Platform where possible.

7.3 Assignment of Leads is done at our discretion and on an availability basis. We do not guarantee any minimum number of Leads within any particular period, area, or category.

7.4 Once a Lead is delivered to you, you must treat it as received. You are responsible for contacting the Customer in a timely manner.

Invalid Lead Policy and Credit Adjustment

8.1 If a Lead delivered to you is found to be invalid, you may report it through the app, website, or at [Support Email] within [48] hours of receiving it, giving the Lead ID and a short reason. We will review the report and may check call records or contact the Customer.

8.2 A Lead may be treated as invalid only in these situations:

• The phone number is incorrect, switched off, or does not exist, and the Customer could not be reached after reasonable attempts at different times.
• The Customer states that they never submitted a requirement.
• The Lead is a duplicate of a Lead already delivered to you.
• The Lead is clearly fake, spam, or outside the category or location you selected.

8.3 A Lead is not invalid merely because the Customer has already hired someone else, has a budget lower than your expectations, wants only a quotation, is not ready to start immediately, or declines to work with you.

8.4 If we accept your report, we will return the Credits to your wallet. Credit adjustments are made at our reasonable discretion, and our decision will be final. Repeated or unfounded reports may lead to review of your account.

Refund and Cancellation

9.1 Lead Packs are digital services. Once Credits have been added to your wallet, the purchase is non-cancellable and non-refundable, except as set out in this clause or required by applicable law.

9.2 We will refund the amount, or restore Credits at our option, if:

• You were charged but Credits were not added and we cannot fix this within a reasonable time.
• You were charged twice for the same purchase.
• The Services were not delivered due to a fault on our side.

9.3 Credits used to unlock Leads are not refundable in cash. Valid claims under Clause 8 are returned as Credits.

9.4 Approved refunds will be made to the original payment method within [7–10] working days, subject to bank and gateway timelines.

Responsibilities of Professionals

10.1 As a Professional, you agree to:

• Use Leads only to contact the Customer about their stated interior or renovation requirement.
• Contact the Customer promptly, politely, and professionally, and during reasonable hours.
• Not share, sell, resell, publish, or pass on Leads or Customer details to any third party, or use them for any other marketing purpose.
• Not use the Leads to promote products or services unrelated to the Customer’s requirement.
• Provide honest information about your qualifications, experience, work, pricing, and portfolio.
• Follow all applicable laws, including consumer protection laws, and telecom regulations on unsolicited commercial communications and Do Not Disturb preferences.
• Update us if a Customer asks not to be contacted again, and respect that request.

10.2 You are solely responsible for your dealings with Customers, including quotations, agreements, payments, timelines, quality of work, and any dispute that arises.

Prohibited Conduct

11.1 You must not:

• Create fake, duplicate, or multiple accounts, or provide false registration details.
• Misuse the invalid-lead process or falsely report Leads to claim Credits.
• Scrape, copy, or collect Lead data or Platform content by automated or manual means.
• Abuse, harass, threaten, or mislead Customers or our team.
• Attempt to bypass the Platform to avoid paying for Leads, or interfere with payments, security, or the working of the Services.
• Reverse engineer, copy, or modify any part of the website or app.
• Use the Services for any unlawful, fraudulent, or deceptive purpose.

Customer Information and Privacy

12.1 Customers who submit a requirement agree that their name, phone number, location, and project details may be shared with verified Professionals on the Platform so that these Professionals can contact them.

12.2 We collect and process personal data in accordance with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023. By using the Services, you consent to such processing for the purposes described in the Privacy Policy.

12.3 We use reasonable security practices to protect personal data. However, no online system is completely secure, and we cannot guarantee absolute security.

12.4 Professionals who receive Customer data act as independent recipients and are responsible for handling that data lawfully and securely once it is delivered to them.

Communication Consent

13.1 By registering, you agree that we may contact you by phone, SMS, email, WhatsApp, push notification, and in-app messages about your account, Lead deliveries, Credits, offers, updates, and other service-related or promotional communication.

13.2 You may opt out of promotional messages at any time by following the unsubscribe or STOP instruction in the message, or by writing to us. Service and transactional messages may still be sent while your account is active.

13.3 Customers who submit a requirement agree to be contacted by us and by Professionals on the Platform, including by call and WhatsApp, even if their number is registered under Do Not Disturb, for the purpose of their requirement.

Intellectual Property

14.1 All content on the Platform, including the name Oranje Lead, logo, design, text, graphics, software, and databases, belongs to the Company or its licensors and is protected by applicable intellectual property laws.

14.2 You are given a limited, non-exclusive, non-transferable, revocable right to use the Services for your own business purposes in line with these Terms. No other rights are granted.

14.3 If you upload any content, such as your business name, logo, or portfolio images, you confirm that you own it or have the right to use it, and you allow us to display it on the Platform in connection with the Services.

Suspension and Termination

15.1 We may suspend, restrict, or terminate your account, with or without notice, if you breach these Terms, misuse the Services, provide false information, receive repeated serious complaints from Customers, or if required by law.

15.2 You may stop using the Services and request deletion of your account at any time by writing to [Support Email]. Unused Credits will be handled according to Clause 9.

15.3 If we terminate your account because of your breach or misconduct, any unused Credits may be forfeited to the extent permitted by law.

15.4 Clauses that by their nature should continue after termination, including those on payments, privacy, intellectual property, disclaimers, liability, indemnity, and governing law, will continue to apply.

Disclaimer of Warranties

16.1 The Services are provided on an “as is” and “as available” basis. To the extent permitted by law, we do not make any warranty, express or implied, about the quality, accuracy, or suitability of any Lead, the conversion of any Lead into business, or uninterrupted or error-free operation of the Platform.

16.2 We do not endorse or guarantee any Professional or Customer, and we are not responsible for their statements, conduct, or the outcome of any engagement between them.

Limitation of Liability

17.1 To the maximum extent permitted by law, the Company and its directors, employees, and partners will not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, business, or goodwill, arising from your use of the Services or any dealings with Customers.

17.2 Our total liability to you for any claim related to the Services will not exceed the amount you paid to us for the Lead Pack giving rise to the claim, during the [three (3)] months before the claim arose.

17.3 Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Indemnity

18.1 You agree to indemnify and hold harmless the Company, its directors, employees, and affiliates against any claim, loss, liability, or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of Lead data, your violation of any law, or any dispute between you and a Customer.

Third-Party Services and Links

19.1 The Services may use or link to third-party services such as payment gateways, messaging providers, and analytics tools. We are not responsible for their content, availability, or practices. Your use of those services is subject to their own terms.

Changes to the Terms and Services

20.1 We may update these Terms, our pricing, and our policies from time to time. The updated version will be posted on the Platform with a revised “Last Updated” date. Where changes are significant, we will try to notify you by app notification, email, or WhatsApp.

20.2 By continuing to use the Services after the changes take effect, you accept the updated Terms.

20.3 We may also modify, pause, or discontinue any part of the Services at any time.

Governing Law and Dispute Resolution

21.1 These Terms are governed by the laws of India.

21.2 If a dispute arises, the parties will first try to resolve it through good-faith discussion by writing to [Support Email]. If it is not resolved within [30] days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by the Company. The seat and venue of arbitration will be [City], India, and the proceedings will be conducted in English.

21.3 Subject to the above, the courts at [City], India will have exclusive jurisdiction.

Grievance Officer and Contact

22.1 In line with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer details are:

• Name: [Grievance Officer Name]
• Email: [Grievance Email]
• Phone: [Phone Number] (Mon–Sat, [10:00 AM – 6:00 PM] IST)
• Address: [Registered Address]

22.2 For any other questions about these Terms, please write to [Support Email].